Japan Wonder Travel The Terms & Conditions

This is Terms & Conditions.


Terms & Conditions for Activities (except private tour with van or Fukushima nuclear power plant tour)


Article 1 Scope of Application

The Terms shall define the rights and obligations of the Company and the Users , and shall apply to any relationship between the Company and the Users with respect to the use of the Service (as defined in Article 2). Individual rules the Company posts on the Company’s Website(as defined in Article 2) or transmits by electronic mail or other means to Members constitute a part of these Terms of Use; if the contents of any individual rules conflict with these Terms of Use, the contents of the individual rules shall prevail.


Article 2 Definitions

For the purposes of the Terms, the following terms shall have the meanings ascribed to them as follows:

  • (1) “Applicant” means the “Applicant” defined in Article 3.

  • (2) “User” means an individual or entity who is registered as a user of the Service in accordance with the provisions of Article 3. For the avoidance of doubt, the Supplier and the Guest shall be the User.

  • (3) “Guest” means the User who uses the Service to participate in the Activity.

  • (4) “Supplier” means the User who provides the Guest with the Activity Service through the Service as a guide with or without a qualification of Guide-Interpreter, travel agency, activity provider or transport service company.

  • (5) “Intellectual Property Rights"" means copyrights, patents, utility model rights, trademark rights, and any other intellectual property rights including, without limitation, the rights to acquire these rights or to file an application for the registration of any of such rights.

  • (6) “Service” means the service named JapanWonderTravel and JapanWonderGuide provided by the Company including, without limitation, the new service in cases where the name or contents of the Service are changed.

  • (7) “Activity” means the tour, service and tour provided by the Supplier.

  • (8) “Activity Agreement” means the “Activity Agreement” defined in Article 6

  • (9) “Website” means the website on the Internet operated by the Company with the domain of “japanwondertravel.com”, including, without limitation, the new website in cases where the domain or contents of the Website are changed.


Article 3 Registration

  • 1.Any individual or entity which desires to use the Service (hereinafter referred to as the “Applicant”) may apply to the Company for the registration as a user of the Service by agreeing to abide by the Terms and providing the Company with the information required by the Company (hereinafter referred to as the “Registration Information”) in a manner specified by the Company.

  • 2.The application for the registration shall be made by an individual or an entity that will use the Service, and applications by proxy or unauthorized person will not be accepted. For each application for the registration, the Applicant shall provide true, correct and updated information to the Company.

  • 3.The acceptance or rejection of applications for the registration will be determined by the Company in accordance with the criteria established by the Company. The registration of an Applicant as a User shall be deemed to have been completed when the Company issues to the Applicant a notice stating that the application has been accepted.

  • 4.The completion of the registration under Article 3.3 constitutes the execution of the agreement between the Company and the User with respect to the use of the Service under the provisions of the Terms (hereinafter referred to as “Service Agreement”), whereby the User shall be entitled to use the Service in such a manner as specified by the Company from the date of the completion of the registration.

  • 5.The Company may reject the registration if:

    • (1) the Company determines that the Applicant is likely to violate the Terms;

    • (2) the Registration Information submitted to the Company contain, in whole or part, false or erroneous statements or omissions;

    • (3) the registration of the Applicant for the use of the Service has once been cancelled;

    • (4) the Applicant is a minor, an adult ward, a person under curatorship or a person under assistance, and has not obtained the necessary consent of his/her respective legal representative, guardian, curator or assistant; or

    • (5) the Company determines that the Applicant is antisocial forces (which mean gang groups, gang members, right-wing groups or other similar entities; the same shall apply hereinafter), or the Company determines that the Applicant is associated with or involved in antisocial forces in any manner such as cooperating or engaging in maintenance, operation, management of antisocial forces through funding or any other method.

    • (6) the Company otherwise determines that the registration would be inappropriate.


Article 4 Changes in Registration Information

In the event of any change in the Registration Information, the User shall promptly notify the Company of such change in accordance with the procedure specified by the Company and submit to the Company the required information.


Article 5 Management of Password and User ID

  • 1.The User shall be fully responsible for the security and safekeeping of his/her password and user ID and the User shall not cause or permit any third party to use the password or user ID nor shall it loan, assign, or cause to be owned in the name of another person or to be sold or purchased the password or user ID or otherwise cause the password or user ID to be an object of any activity similar to the foregoing.

  • 2.The User shall be responsible and liable for any damage incurred by the User as a result of inadequate management, wrong or improper use, or the use by a third party of the password or user ID. In no event shall the Company be responsible or liable for such damage.

  • 3.In cases where the password or user ID is found to be stolen or used by a third party, the User shall immediately notify the Company to that effect and follow the instructions provided by the Company.


Article 6 Use of the Service

1.Use by the Users

  • (1) During the effective term of the Service Agreement, the User shall have the right to use the Service in such a manner as directed by the Company in accordance with, and within the scope of, the Terms.

  • (2) The User shall, with its own costs and responsibilities, prepare and maintain computers, software and other devices, and telecommunication line and other communication environment which are necessary to use the Service.

  • (3) The User shall, with its own costs and responsibilities, prepare and maintain security systems suitable for the User’s environment for use of the Service to avoid attack of computer virus, unauthorized access, information leakage, etc.

2.Use by the Guest

  • (1) The Guest may choose a Activity from the Website. In the case where the Guest wishes to participate in a Activity, the Guest shall fill in the booking form for the Activity online pursuant to the instruction by the Company.

  • (2) The Guest shall pay the price of the Activity Service (hereinafter referred to as the “Activity Price”) in a manner specified by the Company.

3.Use by the Suppliers

  • (1) The Supplier shall provide on the Website his/ her profile information and Activity information regarding the Activity to be provided by the Supplier pursuant to the instruction by the Company.

  • (2) The Supplier shall make a reasonable effort to make certain response to the Guest within twenty-four(24) hours after Guest has filled in the booking form pursuant to the Article 6.2.

4.Completion of the Activity Agreement

  • The agreement regarding use of Activity agreement between the Supplier and the Guest (hereinafter referred to as the “Activity Agreement”) shall be deemed to have been made and entered into at the time of acceptance of the booking by the Supplier. For the avoidance of doubt, the Company shall not be a party to the Activity Agreement.

5.Payment to supplier

  • Payment processing services for Member on Services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to Terms of Use or continuing to operate as a Member on Services, Member agrees to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Services enabling payment processing services through Stripe, Member agree to provide Services accurate and complete information about Member and Member’s business, and Member authorize Services to share it and transaction information related to your use of the payment processing services provided by Stripe.


Article 7 Treatment of User Information

  • 1.Treatment by the Company of the User’s personal information shall be subject to the provisions of our Privacy Policy, which are separately prescribed, and the User hereby agrees to treatment by the Company of the User’s information subject to such Privacy Policy.

  • 2.The Guest hereby agrees that his/her information (including personal information) held by the Company will be disclosed and provided to the Supplier with whom the Guest executes the Activity Agreement. The Supplier hereby agrees that his/her information (including personal information) held by the Company will be disclosed and provided to the Guest with whom the Supplier executes the Activity Agreement. Contents of personal information provided in accordance with this 7.2 are specified in our Privacy Policy.

  • 3.Supplier uses the Services and registers Activitiy, to the Company disclosing to viewers of the Services the following information necessary to identify the Contents registered by such Supplier(Supplier information that will be provided)IDs, nicknames, thumbnail images, user evaluations, other information regarding Activity registered by the Supplier that the Supplier inputs and provides on input forms stipulated by the Company.


Article 8 Duties of Suppliers

  • 1.The Supplier shall not entrust wholly or partly the Activity to a third party including other Suppliers.

  • 2.The Supplier shall not provide service regarding escort and guidance concerning travel except through the Service, to the Guest that the Supplier has got to know, has been acquainted with or has got any relationship with through the Service.

  • 3.In the event of breach of Article 8.2, the Supplier shall pay the Company as a penalty two (2) times the amount of the highest Activity Price per Guest that the Supplier has set forth before such breach, per Guest regarding which such breach occurs.


Article 9 Payment and Fee of the Supplier

  • 1.The Supplier hereby authorizes the Company to receive, on behalf of the Supplier, the Activity Price to be paid by the Guest.

  • 2.The Supplier shall pay the amount separately designated by the Company (the “Fee”) to the Company as the consideration for the use of the Service.

  • 3.In case where the Activity Agreement is canceled, Articles 9.1 through 9.2 shall be applied mutatis mutandis by regarding the cancelation fee as the Activity Price.


Article 10 Cancel Policy

  • 1.In case that Guest wishes to cancel the Activity Agreement, the Guest shall follow the cancel policy separately set forth by the Company.

  • 2.The Supplier shall not change the cancel policy or any other conditions regarding the Activity Service stipulated in the Terms or otherwise designated by the Company without the Company’s prior consent.

  • 3.In case of Force Majeure (which means any causes beyond the reasonable control of the Supplier, including but not limited to, fire, storm, flood earthquake, war, terror or any other act of God), the Supplier shall make its best efforts to reschedule the Activity through communication with the Guest. In cases where the terms and conditions of rescheduled Activity (including but not limited to, date, hour, price, etc.) has been agreed with the Guest, the Supplier shall immediately notify the Company of such detail. (If such agreed price is lower than the original price, the Company shall reimburse the difference to the Guest.) In cases where the terms and conditions of rescheduled Activity can not be agreed despite such effort, the Supplier may cancel the Activity Agreement without any penalty, however a notice of such cancelation shall be immediately given to the Company. The Guest hereby agrees to such Supplier's right to cancel. In the case of any conflict between the Users regarding whether the Force Majeure applies, the Users shall follow the decision of the Company. Except as stipulated in this Article 10.3, the Supplier shall not cancel the Activity Agreement once the Activity Agreement has been made and entered into.


Article 11 Prohibited Activities

1.The User shall be prohibited from engaging in any of the following activities with respect to the use of the Service:

  • (1)The act of providing the Company false information in relation to Member registration information;

  • (2)Any act that infringes on an intellectual property right, portrait right, privacy right, or any other right or interest of the Company, another Member, or a third party;

  • (3)A criminal act or any act that is offensive to public order or morals;

  • (4)The act of transmitting obscene or violent images or other information that is offensive to an ordinary person, or information that is harmful to minors;

  • (5)Any act that violates laws, regulations, or these Terms of Use;

  • (6)The act of transmitting information that includes a computer virus or other harmful computer program;

  • (7)Any act that tampers with information that may be used in relation to the Services, or the act of reverse engineering;

  • (8)Any act that causes excessive load on the server of the Services, or any act that hinders the operation of the Services or on the network or system;

  • (9)Any act that hinders or is likely to hinder the Company’s administration;

  • (10)The act of using the Services or information or materials obtained through the Services for commercial purposes or other purposes unrelated to the Services;

  • (11)The act of using the Services in a manner not approved by the Company;

  • (12)Any act that encourages or assists others to engage in illegal acts;

  • (13)Any act that defames or damages trust in the Company;

  • (14)The act of verbally abusing or threatening the Company’s staff, or any act that hinders or is likely to hinder the Company’s operations; or

  • (15)Any other act that the Company determines to be inappropriate.

2.In cases where the Company determines that the act of the User in the Service falls or is likely to fall under any of the items of Article 11.1, the Company may delete all or part of such information without any prior notice to the User. The Company shall in no event be responsible or liable for any damage incurred by the User as a result of an action taken by the Company pursuant to this Article 11.2.


Article 12 Discontinuation or Suspension of the Service

1.In the event of any of the following circumstances, the Company shall reserve the right to permanently discontinue or temporarily suspend all or part of the use of the Service without prior notice to the User:

  • (1) When the Company conducts scheduled or unscheduled inspections or maintenance of the computer systems relating to the Service;

  • (2) When a computer or telecommunications network ceases to operate or function as a result of an accident;

  • (3) When the operation of the Service becomes difficult due to fire, power failure, natural disaster, or any other cause of force majeure;

  • (4) When for any other reason the Company determines that the discontinuation or suspension will be necessary.

2.The Company shall not be responsible or liable for any damage incurred by the User as a result of any action taken by the Company in accordance with this Article 12.


Article 13 Retention of Information

The Company shall have no obligation to retain the messages or other information transmitted by or to the User through the Service even in cases where such information has been retained by the Company for a certain period for operational reasons, and the Company may delete such information at any time in its discretion. The Company shall not be responsible or liable for any damage incurred by the User as a result of any action taken by the Company pursuant to this Article 13.


Article 14 Warning for Downloading, etc.

In cases where at the commencement of or during the use of the Service the User installs software or programs from the Website into his/her computers by way of downloading or other means, the User shall exercise due care in order to prevent the loss or alteration of the information held by it, or any fault or damage to his/her equipment. The Company shall in no event be responsible or liable for such loss or damage incurred by the User.


Article 15 Ownership and Intellectual Property Rights

  • 1.All ownership rights and Intellectual Property Rights in and to the Service and the Website shall vest in the Company or its licensors, and the use of the Service permitted through the registration under the Terms shall not be construed as granting any license with respect to the Website or the Service under any Intellectual Property Rights held by the Company or its licensors. The User shall not, for any reason whatsoever, perform any act which would infringe any Intellectual Property Rights of the Company or its licensors, including, without limitation, disassembling, decompiling, or reverse engineering.

  • 2.The Users shall grant to the Company the non-exclusive, sublicenseable and royalty-free license to copy, reproduce, modify or otherwise use in all forms the texts, graphics, videos and other data uploaded or transmitted in the Website or the Service by the User.


Article 16 Suspension of the service and Cancellation of Registration

1.The Company may suspend temporarily the use by the User of the Service or cancel the registration of the User without any prior notice if:

  • (1) the User violates any provision of the Terms;

  • (2) the Registration Information or information provided pursuant to the Article 6.2 and 6.3 is found to contain false information;

  • (3) payment by the User is suspended, or the User becomes insolvent, or an application for a proceeding for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other similar proceedings is instituted with respect to the User;

  • (4) the User dies or is subject to an order for the commencement of guardianship, curatorship, or assistance;

  • (5) the Supplier has not executed the Activity Agreement for a period of twelve (12) months or more or responded to any communication from the Company for a period of twelve (12) months or more;

  • (6) the Company determines that rating or reputation of the Supplier is significantly low.

  • (7) the User falls under any of items of Article 3.5; or

  • (8) the Company determines for any reason that the continuation of the registration of the User would be inappropriate.

2.In cases where the User falls under any of items of Article 16.1, any and all monetary debt of the User to the Company shall become forthwith due and payable, and the User shall immediately pay such monetary debt.

3.The Company shall in no event be responsible or liable for any damage incurred by the User as a result of any action taken by the Company in accordance with the provisions of this Article 16.


Article 17 Disclaimer and Limitation of Liability

  • 1.The User hereby agrees that the Service is a platform service to provide the Users with opportunities of provision and use of Activity, and that the Company is not a provider of or liable for any Activity. The Company shall not be responsible or liable for troubles regarding the Acitivity, including, without limitation, troubles in relation to the execution, cancelation and performance of the Activity Agreement, accidents during the Activity, or any other troubles between or among the Guest, or the Guest and the Suppliers. The Company shall not be responsible or liable for any damage incurred by the User in connection with the Activity, including, without limitation, damage incurred in connection with the troubles above.

  • 2.If the Company is to bear liability for any reason, it shall not be liable for compensation for damage that exceeds the amount of the consideration for the related Activity. Further, the Company shall not be liable for incidental damage, indirect damage, special damage, future damage, or damage related to lost earnings and profits.

  • 3.The Company shall not bear any liability with respect to matters such as transactions, communication, or disputes that arise in relation to the Services between a User and another User or a third party.

  • 4.The User shall investigate at his/her own expense and responsibility to determine whether or not his/her use of the Service will violate any law or regulation applicable to the User or the internal rules of the entity of which the User is a member, and the Company makes no warranty that the use of the Service by the User will comply with the laws and regulations applicable to the User and the internal rules of the entity of which the User is a member.

  • 5.In no event shall the Company be responsible or liable for suspension, discontinuation, unavailability or modification of the Service caused by the Company, deletion or loss of any message or information from the User, cancellation of the registration of the User, loss of data or failure of or damage to equipment through the use of the Service, or any other damage incurred by the User in connection with the Service.

  • 6.Even if the Website contains links to and from other websites on the Internet, the Company shall not, for any reason, be responsible for any websites other than the Website or any information obtained therefrom.

  • 7.Although the Service may be associated with SNS service companies, the Company makes no warranty regarding such association. The Company shall not be responsible or liable even when such association is not available.


Article 18 Resolution of Disputes

  • 1.The User shall indemnify and hold harmless the Company from and against any damage incurred by the Company as a result of any breach by the User of any provision of the Terms or resulting in connection with the use by the User of the Service.

  • 2.The User shall immediately notify the Company of any claim against the User brought by other Users or other third parties in connection with the Service or of any dispute arising between the User and any of the other Users or other third parties, and shall settle such claim or dispute at his/her own expense and responsibility and report the processes and results of the settlement to the Company at the request thereof.

  • 3.In no event shall the Company be responsible or liable for the damage incurred by the User in connection with the Service. Even if the Company is responsible or liable for the damage by the application of Consumer Contract Law of Japan other laws, or by other reasons, the responsibility and liability of the Company for the damage are limited to the amount of the Service Fee received by the Company for the Activity with respect to which the cause of such damage occurs.


Article 19 Confidentiality

1.For the purposes of the Terms, the “Confidential Information” means any and all information related to technology, business, operation, finance, organization, etc. of the Company which may be provided or disclosed by the Company to, or come to the knowledge of, the User in connection with the Terms or the Service in writing, orally or in storage media, etc., but excluding information

  • (1) which is generally available to the public or known to the User at the time when the information is provided or disclosed by the Company to or comes to the knowledge of the User; (2) which becomes publicly known through publication or otherwise without fault of the User after the information is provided or disclosed by the Company to or comes to the knowledge of the User; (3) which the User has lawfully acquired without any obligation of confidentiality from a third party authorized to provide or disclose the information; (4) which the User has developed independently of the Confidential Information, or (5) which is confirmed by the Company in writing to be excluded from the obligation of confidentiality.

  • 2.The User shall use the Confidential Information of the Company solely for the purpose of using the Service hereunder, and shall not provide, disclose or divulge the Confidential Information of the Company to any third party without the Company’s prior written consent.

  • 3.Notwithstanding the provision of Article 19.2, the User may disclose the Confidential Information of the Company when such disclosure is required by law or by an order, requirement or request of a court or governmental authority; provided, however, that such order, requirement or request shall be promptly notified to the Company by the User.

  • 4.The User shall first obtain the prior written consent of the Company if it intends to reproduce any document or magnetic storage media containing the Confidential Information of the Company, and shall keep the reproductions under strict control in the same manner as provided for in Article 19.2.

  • 5.At any time upon request of the Company, the User shall promptly return to the Company or destroy the Confidential Information of the Company and the documents or other storage media containing or including the Confidential Information along with all reproductions thereof in accordance with the instructions of the Company.


Article 20 Effective Term

The Service Agreement shall become effective on the date of the completion of the registration pursuant to Article 3 in respect of the User, and remain in force and effect between the Company and the User until the earlier of the termination of the registration or the cessation of the provision of the Service.The provisions of Articles 5.2, 8.2, 8.3, 9, 11.2, 12.3, 13through 15, 16.2 through 16.6, 17 through 19, and 23 through 26 shall survive the expiration or termination of the Service Agreement and remain in full force and effect; provide, however, that Article 19 shall survive only for five (5) years from the expiration or termination of the Service Agreement.


Article 21 Amendment and Changes to Terms, etc.

  • 1.The Company reserves the right to make amendment or change to the contents of the Service without restriction.

  • 2.The Company reserves the right to make amendment or change to the Terms (including, without limitation, the rules and regulations concerning the Service which may be posted on the Website; the same shall apply hereinafter in this Article). In the event of any amendment or change to the Terms, the Company shall notify the User to that effect. If the User uses the Service, or fails to take steps to cancel the registration within the time specified by the Company after the notice set forth above, the User shall be deemed to have agreed to such amendment and change made to the Terms.


Article 22 Notice

Any inquiries with respect to the Service or other communications or notices from the Users to the Company, or the notices concerning any amendment to the Terms or other communications or notices from the Company to the User shall be made in accordance with the procedures specified by the Company.


Article 23 Assignment of Terms

  • 1.The User shall not assign, transfer, grant security interests on or otherwise dispose of his/her status under the Service Agreement or rights or obligations under the Terms without the prior written consent of the Company.

  • 2.In cases where the Company has assigned the business regarding the Service to a third party, the Company may, as part of such assignment of business, assign to the third party assignee its status under the Service Agreement, its rights and obligations under the Terms, and the Registration Information and other information relating to the User, and the User hereby agrees to such assignment in advance. For the purposes of this Article 23.2, the assignment of business referred to above shall include, in addition to the usual form of assignment of business, split of the Company or any other form of restructuring of the Company which would result in a transfer of the business.


Article 24 Entire Agreement

The Terms constitute the entire agreement between the Company and the User with respect to the matters contained herein, and supersede all prior agreements, representations and understandings, whether oral or in writing, between the Company and the User with respect to the matters contained herein.


Article 25 Severability

If any provision of the Terms or part thereof is held to be invalid or unenforceable under the Consumer Contract Law of Japan or other laws or regulations, the remaining provisions hereof shall remain in full force and effect, and the Company and the User shall endeavor to agree to an amendment thereof to the extent necessary to make such invalid or unenforceable provision or part thereof legally operative in order to achieve the same purpose and same legal and economic effect as originally contemplated by such invalid or unenforceable provision or part thereof.


Article 26 Governing Law and Jurisdiction

The Terms shall be governed by the laws of Japan. Any and all disputes arising out of or in connection with the Terms shall be submitted to the exclusive jurisdiction of the Tokyo District Court in the first instance.


Article 27 Resolution Through Discussion

Any matters not provided for in the Terms or those giving rise to any doubts with respect to the interpretation of the Terms shall be promptly resolved through good faith discussions between the Company and the User.


Article 28 Language

The Japanese language version of this Terms is the original copy and other language versions shall be made for the purpose of convenience only


Terms & Conditions for Private tour with van or Fukushima nuclear power plant tour

The person who want to buy Private tour with private van or Fukushima nuclear power plant tour

Please check from here as well.


Document on Terms and Conditions of Japan Travel agency law


About the Terms & Conditions

  • Please save or print this page.

  • By doing so, the Company will be deemed to have explained the transaction terms and provided the required written Transaction Terms & Conditions by electronic means.

  • Please check and save the Standard Travel Agency Terms and Conditions (Common Terms). https://asset.japanwondertravel.com/yakkan_english.pdf


Contract Documents

  • Once the travel contract has been concluded, the contents of the Transaction Terms & Conditions described above shall constitute the contents of the travel contract.


Application and Formation of the Travel Contract

  • 1. For customers who agree to receive the Transaction Terms & Conditions electronically: Please complete the required information on the application form and submit it.

  • 2. The travel contract shall be deemed concluded when the “Booking Confirmation" page is displayed.


Cancellation Policy

  • 8-20 days prior:20%

  • 2-7 days prior:30%

  • the day prior:40%

  • on the day:50%

  • No show:100%


Consent to the Provision of Personal Information to Third Parties　

  • Guest’s personal information is used to the extent necessary for arranging this tour, to transportation providers, accommodation providers, insurance companies, and other relevant third parties.

  • Please check and save the General Travel Terms and Conditions as follows.

The contents of the Agent-Organized Package Tour Contract that the customer intends to enter into (hereinafter referred to as the “Travel Contract”) shall be governed by the matters stated on the above “Explanatory Document on Terms and Conditions” page and on this page.


1. Items Included in the Tour Price

  • Fares and charges for transportation services specified in the itinerary

  • Charges for transfer buses and intercity buses specified in the itinerary

  • Hotel accommodation charges, taxes, and service charges specified in the itinerary

  • Meal charges, taxes, and service charges specified in the itinerary

  • Admission fees and guide fees for sightseeing specified in the itinerary


2. Items Not Included in the Tour Price

  • Items other than those listed above are not included in the tour price. Examples include:

  • Personal expenses such as beverages, laundry, telegrams and telephone calls, tips to hotel bellboys, maids, and other staff, additional food and beverage expenses, and associated taxes and service charges

  • Medical expenses arising from injury or illness


3. Important Notes When Applying

  • (1) When entering your name in Roman characters on the application page, please enter it exactly as it appears in the name field of the passport that you will use for this trip.

    If your name is entered incorrectly, or if your name changes due to marriage or other reasons, it may be necessary to cancel reserved or issued airline tickets or arranged hotel rooms and make new seat reservations, issue new airline tickets, or arrange new hotel rooms.

    Even where new seats or rooms can be secured, if different fares or charges apply, you will be responsible for the difference between the newly applicable fares and charges and those applicable to the cancelled transportation or accommodation arrangements, as well as any cancellation fees imposed by the transportation or accommodation providers.

    Depending on seat or room availability, it may not be possible to make new arrangements, in which case you may be required to cancel the Travel Contract. In such cases, our prescribed cancellation fees will apply.

  • (2) Customers who are minors at the time of application must submit written consent from their legal guardian(s), in principle both parents, when applying. Applications by minors cannot be accepted through this website.

  • (3) Customers who are in poor health, have a disability, have food allergies, are pregnant or may be pregnant, use an assistance dog, or otherwise require special consideration must inform us at the time of application that special arrangements are required for participation. If any such condition arises after conclusion of the Travel Contract, please notify us immediately.

    We will provide further guidance and ask you to inform us of the arrangements or assistance required during the trip. We will accommodate such requests to the extent reasonably possible.

    In doing so, we may ask about your condition and the measures required, or request that you provide such information in writing.

    If it is uncertain whether we are able to provide the requested arrangements, or if there is concern as to whether you will be permitted to enter the destination country, we may decline your application for the Travel Contract or cancel the Travel Contract.

    Any expenses incurred by us in implementing special arrangements for you at your request shall be borne by you.

  • (4) We may refuse to enter into a Travel Contract if the customer falls under any of the following categories:

    • ① The customer is deemed to be a member or associate member of an organized crime group, a person associated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or another antisocial force.

    • ② The customer makes violent or unreasonable demands against us, uses threatening language or behavior or violence in connection with a transaction, or engages in conduct equivalent thereto.

    • ③ The customer spreads false rumors, uses fraudulent means or intimidation to damage our credibility or obstruct our business, or engages in conduct equivalent thereto.


4. Payment of Tour Price and Other Charges

The total amount payable will be charged to the credit card entered on the application page, with the date on which the Travel Contract is concluded treated as the card transaction date.


5. Final Documents (Final Itinerary)

The final document (Final Itinerary), stating the confirmed itinerary, the names of the principal transportation providers, and the names of the hotels, will be provided no later than seven days prior to the day before the commencement date of the trip.

However, if an application for a Travel Contract is made on or after the seventh day prior to the day before the commencement date of the trip, the final document will be provided no later than the commencement date of the trip.

Even before the deadline for issuing the final document, we will explain the status of arrangements upon request.


6. Changes to Travel Arrangements

  • (1) If circumstances beyond our control arise, including natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, orders from government authorities, transportation services operating outside the original schedule, including delays or changes of destination airports, or other causes beyond our control, and a change is unavoidable in order to ensure the safe and smooth operation of the trip, we may change the itinerary, the contents of travel services, or other terms of the Travel Contract.

    In such cases, we will promptly explain to the customer in advance why the circumstances are beyond our control. However, in an emergency where prior explanation is unavoidable, we will provide the explanation after the change.

  • (2) We do not accept changes to departure dates at the customer’s request. If you wish to change your scheduled departure date, you must cancel the trip for which you applied and submit a new application for the trip departing on the new date.

  • (3) We do not accept changes to itineraries, changes in the number of persons occupying a room at an accommodation facility, or other changes to the terms of the contract at the customer’s request.


7. Changes to the Tour Price

  • (1) If fares or charges of transportation providers used for the trip increase or decrease substantially beyond normally anticipated levels due to significant changes in economic conditions or similar circumstances, we may increase or decrease the tour price within the amount of such increase or decrease.

  • (2) If the tour price is increased pursuant to paragraph (1) above, we will notify the customer before the 15th day prior to the day before the commencement date of the trip.

    If the tour price is reduced, it will be reduced by the amount of the reduction in fares and charges of the transportation providers used.

  • (3) If a change to the contract pursuant to Section 6(1) results in an increase or decrease in the costs required to operate the trip, including cancellation fees, penalties, and other costs already paid or required to be paid for travel services not received due to such change, we may change the tour price within the amount of such increase or decrease at the time the contract is changed.

    This does not apply where the increase in costs results from a shortage of seats, rooms, or other facilities of transportation or accommodation providers even though those providers are providing the relevant travel services.

  • (4) For an Agent-Organized Package Tour where the tour price varies according to the number of persons using transportation, accommodation, or other services, if the number of users decreases after conclusion of the Travel Contract for reasons not attributable to us, we may increase the tour price as provided in the Explanatory Document on Terms and Conditions (Important Matters).


8. Substitution of Customer (Traveler)

Substitution of travelers is not permitted for this trip.


9. Voluntary Cancellation by the Customer

  • (1) The customer may cancel the Travel Contract at any time by paying us the cancellation fee specified in the Explanatory Document on Terms and Conditions (Important Matters).

  • (2) If the trip is cancelled due to matters relating to loans or other travel procedures for which we are not responsible, the cancellation fee specified in the Explanatory Document on Terms and Conditions (Important Matters) will also apply.


10. Notification of Cancellation by the Customer

  • (1) Except for cancellations made on the commencement date of the trip, please submit your cancellation request to us by email.

    If the email is received outside our business hours, the cancellation request will be deemed to have been received on the following business day.

  • (2) For cancellation requests made on the commencement date of the trip, if the handling office is closed or the meeting time for the trip falls outside the handling office’s business hours, please contact the telephone number stated in the final document (Final Itinerary).


11. Customer’s Right to Cancel

  • (1) Notwithstanding Section 9, the customer may cancel the Travel Contract before commencement of the trip without paying a cancellation fee in any of the following circumstances:

    • ① The terms of the contract are changed by us, provided that the change is one of the significant changes listed in the left-hand column of the table in Section 17 or is otherwise a significant change.

    • ② The tour price is increased pursuant to Section 7(1).

    • ③ Due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government authorities, or other circumstances, it becomes impossible, or highly likely to become impossible, to conduct the trip safely and smoothly.

    • ④ We fail to provide the customer with the final document by the deadline specified in Section 5.

    • ⑤ Due to circumstances attributable to us, it becomes impossible to conduct the trip in accordance with the itinerary stated in the contract document.

  • (2) After commencement of the trip, if the customer becomes unable to receive a travel service stated in the contract document for reasons not attributable to the customer, or if we inform the customer that the service cannot be provided, the customer may, notwithstanding Section 9(1), cancel the portion of the contract relating to the travel service that can no longer be received without paying a cancellation fee.

  • (3) In the case described in paragraph (2), we will refund the amount of the tour price attributable to the travel service that can no longer be received, less cancellation fees, penalties, and other costs already paid or required to be paid in relation to that travel service, provided that the inability to provide the service is not attributable to us.


12. Cancellation of the Travel Contract by Us (Before Commencement of the Trip)

  • (1) We may cancel the Travel Contract before commencement of the trip after explaining the reason to the customer in any of the following circumstances:

    • ① It is found that the customer does not satisfy the conditions for participating travelers stated in Section 8 of the Explanatory Document on Terms and Conditions (Important Matters), including possession of required procedural documents, gender, age, qualifications, skills, or other requirements.

    • ② The customer is deemed unable to withstand the trip due to illness, absence of a necessary caregiver, or other reasons.

    • ③ The customer is deemed likely to cause inconvenience to other customers or interfere with the smooth operation of a group tour.

    • ④ The customer demands a burden in connection with the contract that exceeds a reasonable scope.

    • ⑤ The number of customers does not reach the minimum number of participants specified in the contract document.

    • ⑥ There is an extremely high likelihood that conditions for operating the trip, such as the required amount of snowfall for a ski trip, which were expressly stated when the contract was concluded, will not be satisfied.

    • ⑦ Due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government authorities, or other circumstances beyond our control, it becomes impossible, or highly likely to become impossible, to conduct the trip safely and smoothly in accordance with the itinerary stated in the contract document.

    • ⑧ Where the customer wishes to pay the tour price by credit card on the website, the customer becomes unable to settle all or part of the obligations relating to the tour price or other charges in accordance with the card membership rules of the affiliated company, for example because the customer’s credit card becomes invalid.

    • ⑨ It is found that the customer falls under any of the circumstances specified in items ① through ③ of Section 3(4).

  • (2) If the customer does not wish to pay the tour price by credit card on the website and fails to pay the tour price by the deadline stated in the Reservation Information, the customer will be deemed to have cancelled the Travel Contract on the day following that deadline.

    In such case, the customer must pay us a penalty equivalent to the cancellation fee specified in Section 9(1).

  • (3) If we intend to cancel the Travel Contract for the reason specified in paragraph (1)⑤ above, we will notify the customer that the trip will be cancelled before the 23rd day prior to the day before the commencement date of the trip, or before the 33rd day for trips commencing during a peak period*.

    • “Peak period” means December 20 through January 7, April 27 through May 6, and July 20 through August 31.


13. Cancellation of the Travel Contract by Us (After Commencement of the Trip)

  • (1) Even after commencement of the trip, we may cancel part of the Travel Contract after explaining the reason to the customer in any of the following circumstances:

    • ① The customer is unable to continue the trip due to illness, absence of a necessary caregiver, or other reasons.

    • ② The customer disrupts the discipline of group activities and interferes with the safe and smooth operation of the trip by failing to comply with our instructions given by a tour conductor or other person for the safe and smooth operation of the trip, or by assaulting or threatening such persons or other accompanying travelers.

    • ③ Due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government authorities, or other circumstances beyond our control, continuation of the trip becomes impossible.

    • ④ It is found that the customer falls under any of the circumstances specified in items ① through ③ of Section 3(4).

  • (2) If we cancel the Travel Contract pursuant to the preceding paragraph, the contractual relationship between us and the customer will terminate only prospectively.

    In such case, our obligations relating to travel services already provided to the customer will be deemed to have been validly performed.

  • (3) In the case described in paragraph (2), we will refund the amount of the tour price attributable to travel services that the customer has not yet received, less cancellation fees, penalties, and other costs already paid or required to be paid in relation to those travel services.


14. Refund of the Tour Price

If the tour price is reduced pursuant to Section 7(2) or (3), or if the Travel Contract is cancelled pursuant to Section 9, 11, 12, or 13, and an amount becomes refundable to the customer, we will refund such amount within seven days from the day following cancellation where the refund results from cancellation before commencement of the trip.

Where the refund results from a reduction in the tour price or cancellation after commencement of the trip, we will refund such amount within 30 days from the day following the scheduled completion date of the trip stated in the contract document.


15. Our Liability

  • (1) If, in performing the Travel Contract, we or a person appointed by us to make arrangements on our behalf (hereinafter referred to as an “Arrangement Agent”) causes damage to the customer intentionally or negligently, we will be liable to compensate the customer for such damage, provided that we are notified within two years from the day following the date on which the damage occurred.

  • (2) If the customer suffers damage due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government authorities, or other circumstances beyond the control of us or our Arrangement Agent, we will not be liable to compensate the customer for such damage except in the case specified in the preceding paragraph.

  • (3) With respect to damage to baggage described in paragraph (1), notwithstanding paragraph (1), we will compensate the customer only if we are notified within 21 days from the day following the date on which the damage occurred.

    Compensation will be limited to JPY 150,000 per customer, except where we have acted intentionally or with gross negligence.


16. Customer’s Responsibility

  • (1) If we suffer damage due to the customer’s intentional act or negligence, the customer must compensate us for such damage.

  • (2) The customer must make use of information provided by us and endeavor to understand the customer’s rights and obligations and other terms of the Travel Contract.

  • (3) After commencement of the trip, if the customer recognizes that a travel service differs from what is stated in the contract document, the customer must promptly notify us, our Arrangement Agent, or the relevant travel service provider at the travel destination.

    The name, address, telephone number, and other contact details of our Arrangement Agent will be provided in the final document.


17. Itinerary Guarantee

  • (1) If a significant change to the terms of the contract listed in the left-hand column of the table below occurs, excluding the following changes other than those resulting from a shortage of seats, rooms, or other facilities of transportation or accommodation providers despite the relevant services being provided, we will pay the customer change compensation calculated by multiplying the tour price by the percentage stated in the right-hand column of the table, within 30 days from the day following completion of the trip.

    • ① Changes caused by any of the following:

      • a. Natural disasters

      • b. War

      • c. Riots

      • d. Orders from government authorities

      • e. Suspension of services by transportation or accommodation providers

      • f. Provision of transportation services outside the original operating schedule

      • g. Measures necessary to ensure the life or physical safety of tour participants

    • ② Changes relating to portions of the Travel Contract cancelled pursuant to Section 9, 11, 12, or 13.

  • (2) Notwithstanding the above, the maximum amount of change compensation we will pay under one Travel Contract shall be 10% of the tour price.

    If the amount of change compensation payable under one Travel Contract is less than JPY 1,000, no change compensation will be paid.


18. Special Compensation

  • (1) Regardless of whether we incur liability under Section 15, we will pay compensation for certain damage suffered by the customer to their body, life, or baggage as a result of a sudden, accidental, and external accident while participating in the Agent-Organized Package Tour, in accordance with the Special Compensation Rules attached to the Standard Terms and Conditions of Travel Agency Business.

    An outline is as follows:

    However, if the itinerary expressly states that no travel services arranged by us will be provided on a particular day, that day will not be regarded as part of participation in the Agent-Organized Package Tour, but only if it is expressly stated that compensation will not be paid for damage suffered by the customer on that day.

    • JPY 25 million as death compensation

    • JPY 40,000 to JPY 400,000 as hospitalization compensation, depending on the number of days hospitalized

    • JPY 20,000 to JPY 100,000 as outpatient treatment compensation, depending on the number of days of outpatient treatment

    • Compensation for damage to personal belongings is limited to JPY 150,000 per customer. However, compensation is limited to JPY 100,000 per individual item or pair of covered items.

  • (2) If we become liable under Section 15(1), the compensation described above will be applied toward part or all of the damages payable by us.

  • (3) We will not pay the compensation or benefits described above if the damage suffered by the customer while participating in the trip results from the customer’s intentional conduct, drunk driving, intentional violation of laws or regulations, receipt of services provided in violation of laws or regulations, mountain climbing using climbing equipment such as ice axes, crampons, ropes, or hammers, luge, bobsleigh, skydiving, hang-gliding, operation or use of ultralight powered aircraft such as motorized hang gliders or microlight aircraft, gyroplanes, or accidents occurring while participating in other similarly hazardous activities.

  • (4) An Agent-Organized Package Tour, including an optional tour, conducted for customers participating in our Agent-Organized Package Tour for a separate tour price will be treated as part of the principal Travel Contract.


19. Overseas Risk and Safety Information

  • (1) The website of the Ministry of Foreign Affairs provides country-specific spot information, risk information, basic safety information, and other information concerning safety measures.

    Customers must personally check safety information for their destination before departure.

    Ministry of Foreign Affairs Overseas Safety Website:

    http://www.pubanzen.mofa.go.jp/

  • (2) Depending on the destination country or region, the Ministry of Foreign Affairs may issue “Risk Information.”

    In such cases, the handling office will provide the customer with a “Document Concerning Overseas Risk Information” at the time of application.


20. Health Conditions at the Destination

The Ministry of Health, Labour and Welfare Quarantine Information Office website provides “Infectious Disease Information for Overseas Travelers,” including country- and region-specific information on infectious diseases, overseas travel and vaccinations, disease prevention, and other information intended to help travelers avoid contracting infectious diseases at their destinations.

Customers must personally check the health conditions at their destination well in advance of departure.

Ministry of Health, Labour and Welfare Quarantine Information Office:

http://www.forth.qo.jp/


21. Overseas Travel Insurance

In the event of illness or injury, substantial medical and transportation expenses may be incurred.

In the event of an accident, it may be extremely difficult to claim compensation from and recover damages from the responsible party. Even where compensation is obtained from the responsible party, it may not necessarily be sufficient compared with compensation levels in Japan.

To cover such medical and transportation expenses, as well as death, permanent disability, and other risks, we recommend that customers obtain overseas travel insurance with sufficient coverage at their own expense.

Please contact a representative at the handling office regarding overseas travel insurance.


22. Items Prohibited or Restricted from Being Brought into Japan

Items prohibited or restricted from being brought into Japan are listed below.

Violations may result in penalties under the Customs Act or other laws, or orders to relinquish ownership, destroy the items, or return them to their place of origin.

  • (1) Plants, animals, and products thereof subject to the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)

    Examples include certain traditional Chinese medicines containing ingredients derived from musk deer or bear gall, furs, ivory products, ivory seal materials, leather products made from crocodile, snake, or lizard skin, musical instruments made from animal hides, and live plants and animals such as monkeys, parrots, eagles, hawks, orchids, and cacti.

  • (2) Items prohibited from importation into Japan:

    • ① Opium, cocaine, stimulants, etc.

    • ② Firearms, explosives, etc.

    • ③ Counterfeit and imitation goods, etc.

    • ④ Child pornography, books or other materials harmful to public security or morals

    • ⑤ Counterfeit branded goods

    • ⑥ Certain animals designated under the Act on Domestic Animal Infectious Diseases Control and plants designated under the Plant Protection Act


23. Purposes of Use of Customers’ Personal Information and Provision of Personal Data to Third Parties

  • (1) We and commissioned travel agencies will use the personal information stated in application forms submitted at the time of application to communicate with customers and verify past transaction records.

    In addition, within the scope necessary to arrange services provided by transportation and accommodation providers and other service providers for the trip for which the customer has applied, and to complete procedures necessary for the customer to receive such services, or within the scope necessary for insurance procedures covering our liabilities under the Travel Contract and expenses in the event of accidents, we will provide the customer’s name and passport number to transportation providers, accommodation providers, insurance companies, and other relevant parties by sending such information electronically or by other means in advance.

    Principal transportation and accommodation providers are listed in the itinerary contained in the Explanatory Document on Terms and Conditions (Important Matters) and in the final document.

    By submitting an application, the customer is deemed to consent to the provision of such personal data.

    In addition, we may use customers’ personal information to provide information about products and services offered by companies affiliated with us that are necessary for travel, such as travel insurance, as well as information about our own products and campaigns.

  • (2) For the convenience of customers when shopping at their destinations, we may provide souvenir shops with personal data concerning customers held by us.

    In such cases, personal data including the customer’s name, passport number, and flight number may be provided to souvenir shops by electronic transmission or other means in advance.

    Customers who wish to stop the provision of such personal data should contact us before departure.


24. Communications with Customers

Communications and documents from us to customers will be sent using one of the following methods: mail to the customer’s home address as provided by the customer, telephone, telegram, or the communication method designated by the customer on the application screen.


25. Matters Not Provided for in This Explanatory Document on Terms and Conditions

Matters not provided for in this Explanatory Document on Terms and Conditions (Important Matters and Common Provisions) shall be governed by the section concerning Agent-Organized Package Tour Contracts in our Standard Terms and Conditions of Travel Agency Business.

If any inconsistency arises between our Standard Terms and Conditions of Travel Agency Business and this document, the provisions of the Standard Terms and Conditions of Travel Agency Business shall prevail.

Our Standard Terms and Conditions of Travel Agency Business can be viewed here.